Return & Refund Policy

This Return & Refund Policy outlines the terms under which Curated x Edit (“we,” “us,” or “our”) accepts returns and issues refunds for merchandise purchased through curatedxedit.com.

By placing an order on our website, you agree to the terms described below.

1. Return Eligibility

Customers may request a return within 14 days of the delivery date.
To be eligible, items must be returned in original condition, including but not limited to:

  • Unworn, unused, and undamaged condition

  • Free from stains, odors, alterations, or signs of wear

  • All original tags, packaging, dust bags, accessories, and authenticity materials included

Curated x Edit reserves the right to refuse any return that does not meet these standards or that is shipped outside the authorized return window.

2. Non-Returnable & Final Sale Items

Certain merchandise is considered Final Sale and is not eligible for return, including but not limited to:

  • Swimwear and intimate apparel

  • Personal accessories that come into direct skin contact

  • Any item explicitly marked “Final Sale” on the product page or at checkout

3. Restocking Fee

All approved returns are subject to a $15 restocking fee, which covers inspection, handling, and processing.
This fee will be deducted from the refund amount.

4. Authenticity Guarantee

Curated x Edit guarantees the authenticity of every luxury item sold on our platform.

  • All designer items are sourced from verified suppliers and undergo an authenticity review prior to listing.

  • In the case of novelty or non-authentic items (e.g., decorative pieces, costume items), such information will be clearly stated in the product description.

Any concerns about authenticity must be submitted in writing to andrea@curatedxedit.com within 7 days of receipt.

5. Return Approval Process

To initiate a return, customers must contact Curated x Edit via email at andrea@curatedxedit.com or through the website contact form.

Once a return request is approved:

  • The customer will receive return instructions.

  • The item must be shipped within 5 business days of approval.

  • Return shipping costs are the responsibility of the customer unless otherwise stated.

6. Refund Processing

Refunds are issued only after the returned item is received, inspected, and approved by Curated x Edit.

Approved refunds:

  • Will be credited to the original form of payment

  • Will reflect the deduction of the $15 restocking fee

  • Typically process within 3–7 business days, depending on the financial institution

Curated x Edit is not responsible for delays caused by the payment processor or bank.

7. Damaged or Incorrect Items

If you receive an incorrect or damaged item, you must notify us within 48 hours of delivery with clear photos.
Failure to report an issue within this time frame may result in denial of the claim.

8. Shipping Responsibility

Customers are responsible for ensuring the returned item is properly packaged and safely shipped back to us.
Curated x Edit is not responsible for:

  • Lost packages

  • Packages damaged in transit

  • Returns shipped without tracking

9. Contact Information

For return inquiries, refund questions, or authenticity concerns, please contact:

Curated x Edit
Email: andrea@curatedxedit.com

✔ RETURN FAQ 

Returns & Exchanges — FAQ

1. What is your return window?

We offer a 14-day return window for eligible items. Requests must be submitted within 14 days of delivery.

2. How do I start a return?

Email andrea@curatedxedit.com or submit a request through our contact form. You’ll receive return instructions once the request is reviewed.

3. Is there a restocking fee?

Yes. All approved returns include a $15 restocking fee which covers handling, inspection, and processing.

4. What condition must items be in?

Returned items must be:

  • Unworn, unused, and undamaged

  • Free of odors, makeup, stains, or signs of wear

  • Returned with all tags, packaging, and accessories

Items that do not meet these requirements may be declined.

5. Do you offer exchanges?

At this time, we do not offer exchanges. Customers may return eligible items and place a new order.

6. Are any items final sale?

Yes. Final sale items may include:

  • Swimwear

  • Intimates

  • Beauty or personal-care items

  • Accessories with direct skin contact

  • Items marked “Final Sale” at checkout

7. Are return shipping costs covered?

Return shipping is the customer’s responsibility unless otherwise stated.

8. When will I receive my refund?

Once your item is received and inspected, refunds typically process within 3–7 business days, depending on your bank.

9. What if I received the wrong or a damaged item?

You must notify us within 48 hours of delivery with clear photos. We will review and resolve the issue promptly.

10. Do you guarantee authenticity?

Yes. Curated x Edit guarantees the authenticity of all luxury items unless specifically noted as novelty. Any authenticity concerns must be submitted within 7 days of delivery.